Privacy Policy

Introduction

Kent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered PR platform and services.

By accessing or using Kent, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, company name, and password
• Profile Information: Company details, industry, brand voice preferences, target publications, and executive bios
• Content Data: Press releases, articles, case studies, and other PR content you create or upload
• Communication Data: Messages sent through our chat interface and support interactions
• Payment Information: Billing details processed securely through Stripe (we do not store your full credit card information)

Automatically Collected Information

• Usage Data: Features used, pages visited, time spent on the platform, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, error logs, and performance metrics

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve Kent's AI-powered PR tools and features
• Personalization: To customize your experience, generate relevant PR ideas, and tailor content recommendations
• Communication: To send requested daily PR ideas, service messages, product updates where permitted, and responses to your inquiries
• Analytics: To understand usage patterns, improve our algorithms, and enhance platform performance
• Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Third-Party Services

We use trusted third-party service providers to support our operations:

• Stripe: For secure payment processing
• Base44 Platform: For infrastructure, hosting, and database management
• Email Services: For sending daily ideas and transactional emails
• Analytics Tools: For understanding platform usage and performance

These providers process information as needed to perform services for Kent and under their applicable contractual and privacy obligations.

Data Security

We use reasonable administrative, technical, and access-control measures designed to protect your information, including:

• Authentication and account access controls
• Restricted administrative access
• Provider-supported safeguards for hosting and payment processing
• Operational monitoring and error logging

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails (daily PR ideas can be disabled in settings)
• Object: Object to certain processing of your information

To exercise these rights, please contact us at kellend@kent.agency

Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain business and security records, comply with legal obligations, resolve disputes and enforce agreements. Deletion requests are handled subject to legal, security, fraud-prevention and backup-retention requirements.

Children's Privacy

Kent is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be processed in countries other than your own through the providers that support Kent. Where required, we use appropriate contractual or other lawful safeguards for those transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of Kent after changes are posted constitutes acceptance of the updated policy.